FAQs
Sizing, delivery timelines, customisation and returns — the answers to what we are asked most. If your question is not here, our stylist is a message away.
Sizing & fit
What sizes do you offer?
Our ready-to-ship pieces are available from XS to XL. Because almost everything we make is cut to order, we can also make a piece to your own measurements rather than a standard size.
How do I know which size to choose?
Every product page carries a size chart with the garment measurements. If you are between sizes or unsure, send us your bust, waist and hip measurements on WhatsApp and our stylist will recommend the right size for the piece you have in mind.
Can I have a piece made to my exact measurements?
Yes. Every Summer Bride piece is made to order, so we can cut to your measurements instead of a standard size. Start a conversation on WhatsApp and we will take you through the measurements we need.
Can the garment be altered after it arrives?
Small adjustments are usually possible. Please talk to us before having a piece altered locally, as changes made elsewhere can affect whether it is still eligible for a return or exchange.
Customisation
Can I change the colour, fabric, sleeves or neckline?
Very often, yes — bespoke work is what we do best. Send us the piece you like and the change you have in mind on WhatsApp, and we will confirm what is possible along with any difference in price and timeline before you order.
Do you take bridal and trousseau commissions?
Yes. For bridal lehengas, trousseau sets and coordinated family outfits, please message our stylist so we can plan fabric, embroidery and fittings around your date.
How long does a customised piece take to make?
It depends on the embroidery and the changes involved. We confirm a firm timeline in writing before you place the order, so please reach out as early as you can if you are working towards a wedding date.
Shipping & delivery
How long will my order take to arrive?
Ready-to-ship pieces leave our studio within a few working days. Made-to-order and customised pieces take longer, as each one is cut and finished by hand. Your estimated dispatch and delivery window is confirmed at checkout and again in your order email.
Do you ship outside India?
Yes — we ship worldwide, and shipping is free on both Pan India and international orders.
Will I have to pay customs or import duty?
Orders shipped outside India may attract customs charges or import duty set by the destination country. These are levied by your local authority rather than by us, and are payable by the recipient.
How do I track my order?
As soon as your order is dispatched we will email you the courier details and tracking number. You are also welcome to ask us for an update on WhatsApp at any time.
Returns & exchanges
What is your return and exchange policy?
The full terms, including the return window and how to raise a request, are set out in our Return Policy. Delivery terms are in our Shipping Policy.
Can I return a made-to-measure or customised piece?
Pieces cut to your own measurements, or customised at your request, are made for you alone and generally cannot be returned or exchanged. This is why we confirm every measurement and every change with you in writing before we begin.
My order arrived damaged or incorrect — what should I do?
Please message us on WhatsApp or email us with photographs as soon as you receive the parcel, and we will put it right.
Orders & payment
What payment methods do you accept?
You can pay securely through our checkout at the time of ordering. All prices on the site are shown in Indian Rupees.
Do you have discounts or festive offers?
We share new arrivals and occasional offers with our subscribers first. You can sign up using the form at the bottom of any page.
Still have a question? Message our stylist on WhatsApp — we usually reply the same day.