Refund policy

Our garments and accessories are crafted with utmost care, using premium fabrics, intricate handwork, detailed embellishments, and fine craftsmanship to dress you up perfectly.

At SummerBride, our heavily embellished dupattas, suits, and occasion wear pieces are thoughtfully created to offer a luxurious and memorable experience.

All embellished garments come with care instructions. Due to the handcrafted nature of our pieces, slight variations in embroidery, embellishments, handwork, and detailing may occur, making each creation unique. We have made every effort to display as accurately as possible the colors and details of our products that appear on the site. However, as computer monitors vary, we cannot guarantee that your monitor's/smart phone's/iPad's display of any color will be completely accurate.

Since all our garments are Made-to-Measure/order, we do not offer refunds on any goods once sold.

However, if there is a genuine quality defect on a custom order (not from the sale section), then at our sole discretion, sold goods may be exchanged for a store credit if they meet our terms and conditions.

Our Exchange/Return policy is subject to the following:

  • Items should be returned unused and with all tags still attached. Returns that are damaged may not be accepted and may be sent back to the customer.
  • Attached images and a clear unboxing video showing the defects/damage on the product.
  • Where provided, all original packaging, garment bags, tags, and care cards received with your order should be included with your return.
  • Since all our pieces are Made-to-Measure/order, we do not offer refunds on any goods once sold.
  • All custom-made orders are non-returnable/exchangeable.
  • As many of our garments are handcrafted and made-to-order, minor variations in handwork, embroidery placement, fabric texture, and embellishments may occur and are not considered defects. These variations are a testament to the artisanal nature of our creations.

Upon receipt of your return and post verification of the defect/damage, a store credit of the same value will be issued to you.

All you need to do is inform us of the Defect/Damage within 7 working days of the receipt of the product by contacting us through [info@houseofsheeraj.com] with the following details:

  • Order number
  • Full name
  • Contact number
  • Attached images of the defects/damage on the product

Unidentified returns may be returned to the sender.

Once your request is received and duly acknowledged by our customer care team, you may dispatch the product back to our address mentioned on your invoice within 10-15 working days of the receipt of the product and share the courier service details and tracking number with us. We are not responsible for any damages caused to the product during transit from your end.

Do note that this Store Credit issued to you can be used to purchase another product of the same or higher value only. The store credit will be valid for up to six months from the date of issue. To thank you for your patience and trust, the new product will be shipped back to you free of any shipping cost!

Please also note: All Sale pieces are NON-EXCHANGEABLE / NON-REFUNDABLE.

ONCE BOUGHT, WE CONSIDER IT SOLD FOR FOREVER! :)